SHARE:

Budgeting

So you can stay on budget, keep these charges, expenses and details in mind when purchasing your playground.


Taxes & Fees

Shipping Within Texas

Texas state law requires that we collect 8.25% in sales tax on orders shipped within Texas. This tax is automatically calculated before you complete your order. If you possess a valid tax exemption certificate, please include it when returning your signed proposal. For online orders, you will be given the option to upload it during the checkout process.

Shipping Outside of Texas

No sales tax will be collected on orders shipped outside of Texas.

Financing

We understand that purchasing playground and park equipment can be costly, so we offer several financing options, like a monthly payment plan and a flexible lease-to-own program (subject to credit approval). All financing is subject to credit approval. If you plan on financing a purchase, you can use the online credit application or call us at (888) 401-6446 to discuss all of your options.

Returns, Cancellations & Backorders

Returns

Most of our products are made to order, based on your design and/or color specifications. No returns will be accepted for these custom items, shade structures and shelters. Returns are only accepted for items that are considered "stock," and must be approved within 48 hours of your receipt of delivery. All returns are subject to a 25% restocking fee, original freight charges, plus any additional shipping and handling charges. No returns will be accepted for products once they have been installed or started to install. Returns after 48 hours or without authorization will be refused. Returned items must be in the original packaging and in new condition.

The following do not qualify to be returned for refund:

  1. Any made-to-order structure, equipment, shades, shelters or custom items.
  2. Any equipment that has been installed, either completely or partially, whether by us or by you.
  3. Damaged or defective goods which have been replaced with the same item at no cost.
  4. Promotional items which were provided free of charge.
  5. Any item(s) for which the cost did not exceed $50.
  6. Items returned without prior written authorization from us.
  7. Items returned more than 30 days after delivery of the product(s) to you.
  8. Items attempted to be returned freight collect.
  9. Rubber mulch, engineered wood fiber, or any other loose fill surfacing product.
  10. Shade products, including free-standing or any incorporated into a play system.
  11. Any order of products not considered a standard order. For instance, a bench with no frame. Contact Customer Service for specifications.

Cancellations

If your order has not been processed, it may be cancelled, no questions asked. Orders cannot be cancelled by email or message. An order is not considered cancelled until a cancellation number is given. Orders are normally processed within 24 hours after receipt of payment, sometimes as quickly as within one hour. Some orders ship the same or next day. Be certain about your order, because it is impossible to stop a shipment once it has departed and shipping costs are non-refundable. No cancellations are allowed on orders that have shipped. All processed orders are subject to a 25% cancellation fee. This fee will apply if you cancel your order or change your color choices after your order is placed. For any promotional shipments, the promotion will be voided if the order is cancelled or refused. A restocking fee and a return freight cost will be deducted from the refund amount. You should expect to receive your refund within four weeks of receipt of returned product at the plant.

Backorders

Items are sometimes backordered by the manufacturer, which is beyond our control. We will make every effort to inform you of any items that are currently not in stock. Backorder dates may change without notice, often before the backorder date provided. It is your responsibility to cancel any backordered item as it will otherwise ship out as soon as it is in stock. If your backordered item ships, regardless of the date, and has not been cancelled, you must follow the return policy listed above.

Accepted Payment Forms

Placing an order with us is simple and convenient! Orders may be placed via our secure website, by telephone, fax, email or by mailing a completed order form to us. We accept Visa, MasterCard, American Express, Discover, check/money orders and wire transfers. Any product that can be saved to your cart is available for online purchase. We also accept purchase orders from government entities such as public schools, universities, military, county, state or federal agencies and municipalities.

All orders are officially placed after receipt of payment.

Ordering Online

When you see an item you would like to purchase or save for later, click the "Save Item" button. You can also adjust quantities on the Saved Items page. When you are ready to buy, click the "Check Out" button. You will be prompted to provide your billing, shipping and payment information. Carefully review your final order before you click "Place Order."

Pay by Credit/Debit Card

All major credit cards are accepted, including American Express, Discover, MasterCard and Visa. Once your payment is verified, your order will be placed. Any credit card order under $50 is subject to a $10 processing fee.

Pay by Check/Money Order

If you request a quote from one of our representatives, we will email or fax your quote, with the total cost. If you accept the quote, please mail a check or money order along with the signed quote to:

APCPLAY
225 E. Virginia St., Suite 2
McKinney, TX 75069

Pay by Wire Transfer

Payment by wire transfer is accepted from all parties. Call a representative for wire transfer information after you have received and accepted your quote.

Invoices

All invoices will have net 30 terms unless otherwise specified in writing on the invoice. The maximum allowable finance charges, by law, will be posted to any past-due balances.